Keeping the Good Going
And our work continues. CPG employees have been working remotely since March 16, 2020, answering questions and responding to client requests across our lines of business.
So many things around us are changing, but our commitment to serving the Church at the highest possible level remains the same. Amid so much uncertainty, consistency is important. Consistency builds trustworthiness, which is one of CPG’s core values.
Earning Trust, One Call at a Time
Client Services representatives are the voice of CPG when members call. TraceyAnn Harvey, Senior Vice President, Client Services, is determined that her team maintain as much operational agility working in a remote environment as they do when in our offices.
Resources for Wellness
Kathy Floyd, Senior Vice President, Education & Wellness, talks about the new resources that CPG has introduced to address overall wellness during the coronavirus pandemic.
4,600
Number of participants in conferences, webinars, and one-on-one discussions hosted by CPG’s Education & Wellness group
as of December 31, 2019
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Virtual Before It Was the Status Quo
Church Insurance Agency Corporation has operated in a remote environment for years. It’s the nature of our work, Steven Follos explains.
90
Percentage of US Episcopal churches insured by The Church Insurance Companies, including property and liability protection
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Not an Ordinary Ordination
North Carolina was under a stay-at-home directive due to the coronavirus pandemic, and ordinations had ground to a halt. But, without being ordained, the Reverend Anna Skae Page could not be deployed as an Army chaplain and would therefore not be able to meet her critical obligation to the military. In our capacity as the Recorder of Ordinations we were pleased to have played a small role in supporting the Diocese of North Carolina in making this happen despite the sudden restrictions of the worldwide health crisis.
With attendance limited to 10 and physical distance maximized, there was just one moment of human contact: the laying on of hands, a Book of Common Prayer requirement. But this time, the hands of Bishop Samuel Rodman were gloved, and he wore a mask, as he performed the ceremony, held at St. Michael’s Episcopal Church in Raleigh, North Carolina, where Chaplain Page was a curate. “This pandemic is a humble reminder that so much is out of our control,” she said.
Reimagining Relationships
Laurie Kazilionis, Senior Vice President, Integrated Benefits Account Management Services, describes how her team is keeping in touch with Episcopal institutions, and how she plans to incorporate virtual contact into future interactions with those CPG serves.
10,401
Number of churchwide organizations, conference centers, congregations, diocesan entities, educational bodies, healthcare facilities, and other Episcopal institutions served by CPG
as of March 31, 2020